Refund and Cancellation Policy – CeCe Soulstay
CeCe advises a 72-hour full refund cancellation policy, However the final cancellation policy is specific to the Soulstay provider that you are booking with.
- A full refund of the listing price will be provided to the user, if the cancellation is made 72 hours prior to the date of check-in unless, otherwise mentioned by the Host/ Experience providers.
- The convenience fee will be non-refundable after the transaction has been made on the CeCe platform for homestay listings/ virtual experiences.
- In case of cancellation, the Tax amount will be either refundable or non-refundable depending on the norms set by the governing authorities for tax filing.
CeCe Refund Cancellation Policy for Virtual experience
For guests
Cancellation policy
For a full refund, cancel 7 days before the experience is scheduled to start or within 24 hours of purchase. If cancellation is later than the time specified then the user is not entitled to a refund.
Rescheduling
An experience can be rescheduled (or add or remove guests) within 24 hours of booking, and up to 72 hours before the experience is scheduled to start. If an experience is rescheduled, the cancellation policy is based on the original purchase time and original start date of the experience.
If there are some extenuating circumstances such as bereavement or illness of the guest/ family member, then the guest or the guest representative should write in to cecerefunds@travel.earth
.
For hosts
To cancel an instance of your experience, locate it in your calendar, and select Cancel experience. Your guests will receive a notification and a full refund. Cancellations can be very disruptive to guests’ plans. Because of this, penalties may apply if an experience is cancelled that’s already been booked by a guest. Cancellations may incur a fee of up to 33% of the booking value of the cancelled experience, deducted from an upcoming payout. The fee will be notified before the cancellation is completed
Frequent cancellations, or no-shows, are a violation of Terms of Service and may result in removal of the experience from CECE. If an alternative time is arranged that guests agree to, contact us at cecerefunds@travel.earth to let us know after you cancel. We’ll verify that your guests have agreed, and may remove any penalty that was applied
All financial settlements will be done offline after we (CECE) have looked at the details.
